Customer Support Representative - Billing

Location: Raleigh, NC

Type: Full Time

Min. Experience: Entry Level

ReverbNation is seeking a Customer Support Representative - Billing who serves as the primary, first-level contact with our customers. This position specializes in providing support to our customers with complicated billing inquires and requires extensive attention to detail, patience and diligence.  This position also assists with general support inquiries.

Position responsibilities:  

  • Serve as primary contact for all escalated billing inquiries in addition to fielding general account support questions
  • Offer advice on how to use our products most effectively based on each user’s specific goals
  • Participate in daily and weekly updates from our product teams to stay current with changes across our site that affect our customers
  • Offer insight to other internal departments regarding product issues and potential site improvements
  • Maximize company revenues using appropriate customer service techniques to ensure customers are fully informed about our products

The successful candidate will have:

  • Undergraduate college degree 
  • Strong verbal and written English language communication skills
  • Excellent interpersonal skills
  • Excellent computer skills (Windows Operating Systems, Microsoft Office, etc.)

The ideal candidate will also have: 

  • Previous customer service experience, ideally in a consumer or retail context handling a high volume of inquiries via email and phone
  • A positive and patient disposition 
  • Potential to advance beyond customer support into a different role in another area of the business.  In the past, we have had success promoting exceptional CSRs into sales, account management, product management, quality assurance, and operations.
  • Willingness to work from home 2-3 hours for weekend coverage

As an employee, you'll get:

  • Competitive salary and great benefits, including comprehensive medical, dental, and vision plan options (100% of premiums paid by company), 401(k) match, FSA and company-funded HSA, and company paid disability insurance 
  • Office in a central triangle location (RTP) with easy access 
  • Casual work environment where jeans, tees, and sneakers are encouraged


ReverbNation is a SaaS company revolutionizing music by making it simple for musicians to do what they do best.  More than 4 million musicians use the technology at ReverbNation on the web and mobile.  The mission of ReverbNation is to help Artists get the most from their music and fans.

For more information, see .

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